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Collaboration Engineer

All things Technology – Posts to save for when you need them

Tag: designing

Written by Andres SarmientoApril 6, 2017May 29, 2018

UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters

Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not […]

Written by Andres SarmientoApril 4, 2017April 4, 2017

Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO

I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers […]

Written by Andres SarmientoApril 4, 2017May 29, 2018

UCCX – Contact Center Express Implementation and Configuration Flow

As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea […]

Written by Andres SarmientoMarch 31, 2017January 10, 2020

Planning a successful Contact Center implementation using Cisco UCCX

Planning a successful Contact Center implementation using Cisco UCCX

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