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Collaboration Engineer

All things Technology – Posts to save for when you need them

Tag: cisco collaboration

Written by Andres SarmientoFebruary 9, 2018May 29, 2018

The Anatomy of a Call Recording Service – Cisco Unified Communications Manager

Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is […]

Written by Andres SarmientoJuly 7, 2017July 5, 2017

CLUS17: Cisco Spark all over CLUS – All Breakout Sessions need a Space, so all Sessions had a Space :)

This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had the ability for you to join a Spark room simultaneously to the session, at least not in my previous CLUS over in 2014, when I guess […]

Written by Andres SarmientoApril 20, 2017May 29, 2018

UCCX 11.5 Tomcat and Tomcat-ECDSA certificates for Cisco Finesse CUIC and the Admin Pages

I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to create this quick post to help others and Document the procedure. The certificates Overview I will go back a bit to give you a quick overview on […]

Written by Andres SarmientoApril 19, 2017May 29, 2018

UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX

As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have […]

Written by Andres SarmientoApril 18, 2017May 29, 2018

Video – UCCX Labs – Upgrade from 10.6 to 11.5

A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar […]

Written by Andres SarmientoApril 12, 2017May 29, 2018

Video – UCCX 10.6 Labs – Working with a script, creating the auto attendant and looking at the logic of the script

This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With […]

Written by Andres SarmientoApril 11, 2017May 29, 2018

Video – UCCX 10.6 Labs – Looking at Resources, creating the first queuing script, testing basic queuing

This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming About the […]

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