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Collaboration Engineer

All things Technology – Posts to save for when you need them

Tag: ccie collaboration

Written by Andres SarmientoFebruary 9, 2018May 29, 2018

The Anatomy of a Call Recording Service – Cisco Unified Communications Manager

Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is […]

Written by Andres SarmientoDecember 28, 2017May 29, 2018

CUCM – Moving CUCM Publisher – Change IP address

Where do we begin with this one? – Here is your ticket and before you go to the next section of this post, make sure you have a quick answer. The Ticket/Challenge **Trying not to call it a problem! Your client needs to move from a Datacenter to a new location. You need to move […]

Written by Andres SarmientoDecember 27, 2017May 29, 2018

CUCM – Unable to add SFTP Backup Device – Some Linux stuff

Few weeks have gone by and I have not written anything for a while **But I still have lots of Drafts in the works. Job has been a bit busy this time of the year so that’s my excuse and I will stick to it 🙂 If you are a UC and Collaboration engineer, you […]

Written by Andres SarmientoApril 19, 2017May 29, 2018

UCCX Labs – Compilation of Videos and Posts for getting Familiar with UCCX

As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have […]

Written by Andres SarmientoApril 18, 2017May 29, 2018

Video – UCCX Labs – Upgrade from 10.6 to 11.5

A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar […]

Written by Andres SarmientoApril 12, 2017May 29, 2018

Video – UCCX 10.6 Labs – Working with a script, creating the auto attendant and looking at the logic of the script

This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With […]

Written by Andres SarmientoApril 11, 2017May 29, 2018

Video – UCCX 10.6 Labs – Looking at Resources, creating the first queuing script, testing basic queuing

This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming About the […]

Written by Andres SarmientoMarch 24, 2017May 29, 2018

Video – UCCX 10.6 Labs – Understanding the CCX Editor, Validating a Script, Using the Reactive Script for Debugging

Video – UCCX 10.6 Labs – Understanding the CCX Editor, Validating a Script, Using the Reactive Script for Debugging

Written by Andres SarmientoMarch 23, 2017May 29, 2018

Video – UCCX 10.6 Labs – rmcm user, jtapi user, skills, resource groups, contact service queues, resources, teams

Video – UCCX Labs – rmcm user, jtapi user, skills, resource groups, contact service queues, resources, teams

Written by Andres SarmientoMarch 22, 2017May 29, 2018

Video – UCCX 10.6 SU2 Labs – CUCM Device Preparation – CTI Ports – CTI Route Points – Auto Attendant

Video – UCCX 10.6 SU2 Labs – CUCM Device Preparation – CTI Ports – CTI Route Points – Auto Attendant

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