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Collaboration Engineer

All things Technology – Posts to save for when you need them

Category: Collaboration

Written by Andres SarmientoApril 18, 2017May 29, 2018

Video – UCCX Labs – Upgrade from 10.6 to 11.5

A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar […]

Written by Andres SarmientoApril 12, 2017May 29, 2018

Video – UCCX 10.6 Labs – Working with a script, creating the auto attendant and looking at the logic of the script

This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With […]

Written by Andres SarmientoApril 11, 2017May 29, 2018

Video – UCCX 10.6 Labs – Looking at Resources, creating the first queuing script, testing basic queuing

This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming About the […]

Written by Andres SarmientoApril 10, 2017April 6, 2017

Video – Setting up a CIsco Collaboration Lab – SIP Trunk from UC520 to CUCM 11.5

Quick video warming up, ready to finish the UCCX series video on 10.6 – so I needed a way to test calling from my home phone to my lab The Video The Content Just basic troubleshooting of a call from UC520 to CUCM using SIP protocol What to look forward to? Not much really on […]

Written by Andres SarmientoApril 6, 2017May 29, 2018

UCCX 11.5 Hostname must be in lower case and the character limit is 24 characters

Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not […]

Written by Andres SarmientoApril 5, 2017May 29, 2018

No voice-port when using NIM-1CE1T1-PRI – From Cisco Support community

I love the Cisco Support community, and credit should be given to all the people out there that work very hard on UC and Collaboration. Last night I was trying to turn up a PRI (Yeah, old technology right?) – So a client is terminating a PRI back to back with their equipment and on […]

Written by Andres SarmientoApril 4, 2017April 4, 2017

Fix for the Apache Struts2 Vulnerability on UCCX (CSCvd63322) – Posted to CCO

I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers […]

Written by Andres SarmientoApril 4, 2017May 29, 2018

UCCX – Contact Center Express Implementation and Configuration Flow

As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea […]

Written by Andres SarmientoMarch 31, 2017January 10, 2020

Planning a successful Contact Center implementation using Cisco UCCX

Planning a successful Contact Center implementation using Cisco UCCX

Written by Andres SarmientoMarch 30, 2017May 29, 2018

Because not all Contact centers are the same – First look at Amazon Connect and how easy it is to use

Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big vendors out there, such as Cisco, Google, Microsoft and now Amazon is also playing on this space (I think it has been for a while). Amazon came up with another […]

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