A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar […]
This video goes over working with the UCCX Script editor and the Steps The Video The Content Looking at the Script Logic, how to use Labels, GoTo’s, Menus and a bit more What to look Forward to? Expect more videos coming in the next days About the Author: Andres Sarmiento, CCIE # 53520 (Collaboration) With […]
This video looks at resources to get more information on how to use UCCX and the Scripts configuration. Also goes over the configuration of a queuing script using the stock ICD script The Video The Content DevNet Resources Script Repository Modifying the ICD Script What to look forward to? More videos are coming About the […]
Quick video warming up, ready to finish the UCCX series video on 10.6 – so I needed a way to test calling from my home phone to my lab The Video The Content Just basic troubleshooting of a call from UC520 to CUCM using SIP protocol What to look forward to? Not much really on […]
Yesterday I got bitten by this one… It really has been my first encounter with this issue. In all honesty I did not know this was a thing until yesterday. So I hope that you can use this to your advantage and on the planning of a successful UCCX Deployment. The Issue Replication was not […]
I love the Cisco Support community, and credit should be given to all the people out there that work very hard on UC and Collaboration. Last night I was trying to turn up a PRI (Yeah, old technology right?) – So a client is terminating a PRI back to back with their equipment and on […]
I rarely post twice in the same day and most if it is scheduled from days before, however, I thought this one was important. Cisco just released the following fix that looks to address/patch this vulnerability. Here is the CCO Link to download and install the patch on your new and upgraded UCCX 11.5 servers […]
As a way to complete my very long post from last week, I decided that I needed a nice and easy way to keep myself in check when configuring and installing UCCX, so I decided to create the flow you see in the picture above. All to help me and others The Content The idea […]
Planning a successful Contact Center implementation using Cisco UCCX
Unified Communications and Collaboration is being getting so much speed in the last few months. There are many great and incredible additions from many big vendors out there, such as Cisco, Google, Microsoft and now Amazon is also playing on this space (I think it has been for a while). Amazon came up with another […]
