Let’s see, it has been a while since the last time you heard from me, but this time I will spare you the excuse! What is a Zero Downtime Upgrade? This is an upgrade where no matter from which version of VOS (CUCM, UNITY, and UCCX) you are coming from can be done with very […]
Call recording is an interesting topic for me and it’s sometimes hard to understand, but It’s easy when you break it down to get what it is all about. My experience varies from different vendors and most of it comes to the same place, at least when preparing CUCM for Recording services. This post is […]
Where do we begin with this one? – Here is your ticket and before you go to the next section of this post, make sure you have a quick answer. The Ticket/Challenge **Trying not to call it a problem! Your client needs to move from a Datacenter to a new location. You need to move […]
Few weeks have gone by and I have not written anything for a while **But I still have lots of Drafts in the works. Job has been a bit busy this time of the year so that’s my excuse and I will stick to it 🙂 If you are a UC and Collaboration engineer, you […]
In case you are hit with this bug the solution is very simple, but asks the question, is it really necessary creating the UserID in AD with a combination of UPPER CASE and lower case? Here is the Scenario CUCM implementation of 11.5(1) with AD/LDAP authentication, once users are synced with LDAP you proceed to […]
This is going to be my Feedback on the Breakout sessions, as expected Cisco was ready for the challenge and the questions. I really don’t know if CLUS had the ability for you to join a Spark room simultaneously to the session, at least not in my previous CLUS over in 2014, when I guess […]
I’m making contact back from Cisco Live with many interesting things to show and tell, so I decided I would write small pieces of the information I digested from the conference. I will start it off by mentioning where to locate the presentation that was used for this session, to follow along with all the […]
I keep hearing about many engineers out there with issues related to the UCCX certificates and the ECDSA certificate used by few services on UCCX. I wanted to create this quick post to help others and Document the procedure. The certificates Overview I will go back a bit to give you a quick overview on […]
As you have been seeing over the last couple of months, I have been actively creating videos and posts about UCCX in General. So I wanted to create a new Post which will mark the first milestone of the series of UCCX Labs. Video Collection: The following list compiles all the videos that I have […]
A quick video on how to upgrade from version 10.6 to 11.5 – also some good information on the process. The Video The Content On this video I go over the Upgrade from UCCX 10.6 to 11.5 What to look Forward to? I have created these videos to help others on how to get familiar […]
