Video – UCCX 10.6 Labs – rmcm user, jtapi user, skills, resource groups, contact service queues, resources, teams

The Video

Continuation video from the UCCX Labs series. Going over some more preparation in CUCM and UCCX

The Content

This is a video that shows the building blocks of a typical UCCX Configuration

  • Using the RMCM User
  • What is the JTAPI user needed for
  • Creating Skills
  • Creating Resource Groups
  • Creating Contact Service Groups
  • Creating/Adding Resources from CUCM to UCCX
  • Creating Teams

What to Look forward to?

After few weeks I continue the videos showing basic things, along with quick tricks that can be applied to any deployment or situation in real world.

About the Author:

Andres Sarmiento, CCIE # 53520 (Collaboration)
With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.

You can follow Andres using Twitter, LinkedIn or Facebook

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