Video detailing the basic steps to integrate CUCM and Contact Center Express
- Get the configuration started
- JTAPI/CTI Users
- Getting an Admin User
What to look forward to?
I’m having too much fun with these videos and I think I will keep on doing them, of course, as time permits
About the Author:
Andres Sarmiento, CCIE # 53520 (Collaboration)
With more than 13 years of experience, Andres is specialized in the Unified Communications and Collaboration technologies. Consulted for several companies in South Florida, also Financial Institutions on behalf of Cisco Systems. Andres has been involved in high-profile implementations including Cisco technologies; such as Data Center, UC & Collaboration, Contact Center Express, Routing & Switching, Security and Hosted IPT Service provider infrastructures.